The HR Operations Specialist supports the execution of core HR operational processes across the employee lifecycle. This role focuses on accurate processing of routine HR transactions, providing first-line support for employee inquiries, and maintaining data accuracy in HR systems. The HR Operations Specialist 1 works under guidance of senior HR Operations team members and follows established procedures to ensure timely, compliant, and consistent HR service delivery.

We currently operate in a hybrid working model, whereby you will be required to work in-office 4 days per week.  

Location(s): Charlotte, NC

• Support onboarding and offboarding activities by completing assigned tasks, preparing documentation, and coordinating with internal partners to ensure a smooth employee experience.
• Process routine employee changes (e.g., basic status updates, transfers, work location updates) in HR systems following established checklists and approval workflows
• Assist with Form I-9 administration by scheduling/completing I-9s and escalating exceptions or expiring document needs to the appropriate HR Operations Specialist
• Prepare and submit payroll input documentation to Payroll in alignment with payroll deadlines, ensuring all required approvals and supporting documentation are obtained and retained.
• Review payroll output reports post‑processing to confirm expected changes were applied accurately and assist with resolution of identified issues.
• Monitor and triage the HR Operations mailbox’s and route inquiries to the appropriate HR partner; respond to routine requests
• Distribute routine employee communications related to HR processes (e.g., onboarding steps, policy reminders, process updates) using approved messaging.
• Assist with employment verifications and unemployment notifications by completing intake, preparing responses, and routing to the appropriate approver when needed
• Support HR operations projects through task execution, documentation updates, and process tracking as assigned.
• Provide general administrative support to the HR Operations team, including document preparation, copying, scanning, filing, and distribution of materials
• Assist with the planning and execution of HR led events and meetings by preparing materials, coordinating catering, and supporting post event follow up activities‑led events and meetings by preparing materials, coordinating catering, and supporting post‑event follow‑up activities

• 1–3 years of experience in HR Operations, HR Administration, Payroll Support, or a related HR shared services environment.
• Strong organizational and time‑management skills with the ability to manage multiple transactions and deadlines simultaneously.
• High level of accuracy and attention to detail when entering, reviewing, and validating employee data in HR systems.
• Excellent communication and problem-solving abilities.
• UKG experience preferred
• Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Remain in stationary position for prolonged periods of time
• Operate computer programs and software
• Ability to communicate effectively with audiences in person and in electronic formats
• Day-to-day contact with others (co-workers and/or public)
• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions.

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

Base Pay Range: $70,000 - $80,000

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary bonus programs, or other annual or non-annual incentive or sales plans.)

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status